WEBSITE PRIVACY POLICY

Effective Date: 3/20/2026

Last Updated: 3/20/2026

Welcome to archstonerecovery.com (the “Website”), operated by Archstone Behavioral Health (“Company,” “we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you use our Website and related online services (collectively, the “Services”).

This Privacy Policy applies only to users located in the United States.

By accessing or using the Website or Services, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Information You Provide Voluntarily

We may collect personal information you voluntarily provide, including but not limited to:

– Full name

– Email address

– Mobile phone number

– Business name

– Website URL

– Appointment or inquiry details

– Information submitted through forms, surveys, chat, or bookings

Providing personal information is voluntary; however, certain services may not be available without it.

1.2 Automatically Collected Information

When you visit the Website, we may automatically collect non-personal information such as:

– IP address

– Browser type and version

– Device type and operating system

– Pages viewed and time spent

– Referring and exit URLs

– Approximate location derived from IP address

This data is used for analytics, security, and Website optimization.

1.3 Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to support Website functionality, analytics, security, and remarketing. You can disable cookies through your browser settings.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

– Provide and deliver services you request

– Respond to inquiries and provide customer support

– Schedule and manage appointments

– Send transactional communications

– Send email communications in compliance with U.S. CAN-SPAM laws

– Send SMS/text messages only with valid opt-in consent

– Improve Website performance and user experience

– Comply with legal and regulatory obligations

We do not sell your personal information.

3. EMAIL MARKETING COMPLIANCE

If you provide your email address, we may send transactional emails and promotional emails where permitted by law. All marketing emails include a clear unsubscribe option. You may opt out of marketing emails at any time.

Opting out of marketing emails does not prevent delivery of transactional emails necessary to provide requested services.

4. TEXT / SMS MESSAGING POLICY (A2P / TCPA / CTIA)

4.1 Program Description

If you opt in, you may receive text messages from Archstone Behavioral Health, including:

– Transactional messages (appointment confirmations, reminders, service updates)

– Promotional messages (marketing offers, announcements, educational content), only with explicit consent

4.2 Consent

By providing your mobile number and opting in, you provide express written consent to receive text messages. Consent is not a condition of purchase and is collected through a clear, unchecked opt-in mechanism.

4.3 Message Frequency

Message frequency varies depending on your interaction with our Services.

4.4 Fees

Message and data rates may apply.

4.5 Opt-Out

You may opt out at any time by replying STOP. You may receive one final confirmation message after opting out.

4.6 Help

Reply HELP for help or contact us at:

Email: admissions@archstonerecovery.com

Phone: Call Now

4.7 Transactional vs Promotional Messages

Transactional messages may be sent to fulfill services you request. Promotional messages are sent only with explicit opt-in and stop immediately upon opt-out.

4.8 Opt-In Confirmation

After opting in, you will receive a confirmation message that includes program details, business identity, message frequency, message and data rate disclosure, STOP/HELP instructions, and customer support contact information.

5. MOBILE INFORMATION SHARING

Non-sharing Clause:

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. LIMITED SHARING WITH SERVICE PROVIDERS

We may share information with trusted service providers solely to operate our business (such as CRM platforms, SMS providers, hosting services, analytics tools). These providers are contractually obligated to protect your information and may not use it for their own marketing.

7. THIRD-PARTY LINKS AND REMARKETING

The Website may contain links to third-party websites. We are not responsible for their content or privacy practices. We may use third-party advertising platforms (such as Google) for remarketing purposes.

8. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure.

9. DATA RETENTION

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

10. CHILDREN’S PRIVACY (COPPA)

The Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Changes will be posted with an updated Effective Date.

12. CONTACT US

Archstone Behavioral Health

Email: admissions@archstonerecovery.com

Website: archstonerecovery.com

TERMS OF SERVICE

Effective Date: 3/20/2026

Last Updated: 3/20/2026

These Terms of Service (“Terms”) govern your access to and use of the website and services (the “Website”) provided by Archstone Behavioral Health (“we,” “us,” or “our”). These Terms apply only to users located in the United States.

By accessing or using the Website or services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, do not use our Website or services.

1. ACCEPTANCE OF TERMS

By using the Website or services, you accept and agree to be bound by these Terms and all applicable policies referenced herein, including our Privacy Policy.

2. USER ELIGIBILITY

To use the Website or services, you must be at least 18 years old and have the legal capacity to enter into a binding contract. If you are under 18, parental or guardian consent is required.

3. SERVICES PROVIDED

You agree to use the Website and services only for lawful purposes and in compliance with these Terms and applicable laws.

4. ACCOUNT REGISTRATION

Certain features may require account registration. You agree to provide accurate and complete information and maintain the confidentiality of your account credentials. You are responsible for all activity under your account.

5. USER OBLIGATIONS AND RESTRICTIONS

You agree not to:

– Use the Website for unlawful purposes

– Harm, disrupt, or interfere with the Website or services

– Violate applicable laws or third-party rights

– Use automated systems without prior permission

– Attempt unauthorized access to systems or data

6. PAYMENT AND BILLING

If you purchase paid services or any of our products, you agree to provide accurate billing information. Payments will be processed according to pricing and terms displayed at checkout. You authorize us or our payment processor to charge your payment method.

7. CONTENT OWNERSHIP

All Website content is owned by Archstone Behavioral Health or its licensors and protected by U.S. intellectual property laws. Unauthorized copying, modification, or distribution is prohibited.

8. THIRD-PARTY LINKS

The Website may contain links to third-party websites or services. We are not responsible for third-party content, privacy practices, or activities.

9. PRIVACY POLICY

Your use of the Website and services is governed by our Privacy Policy.

10. TERMINATION

We may suspend or terminate your access to the Website or services at any time if we believe you violated these Terms or engaged in harmful or unlawful conduct. Upon termination, you must stop using the Website and services.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Archstone Behavioral Health will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use or inability to use the Website or services.

12. INDEMNIFICATION

You agree to indemnify and hold harmless Archstone Behavioral Health its employees, affiliates, and partners from claims, damages, liabilities, and expenses arising from your use of the Website or violation of these Terms.

13. GOVERNING LAW

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any legal action shall be brought exclusively in the courts located in Palm Beach County, Florida.

Archstone Behavioral Health

sers who opt in may receive SMS messages regarding follow-ups to inquiries, appointment scheduling, and updates or information about our ABA programs and services.

You can cancel the SMS service at any time. Just text “STOP” to the Call Now. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, simply sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at Call Now.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive [message frequency]. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our privacy policy: https://archstonerecovery.com/privacy-policy/

Archstone Behavioral Health Privacy Policy
HIPAA NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW INFORMATION ABOUT YOU AND YOUR TREATMENT MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Archstone Behavioral Health is required by law to maintain the privacy and confidentiality of your health information and to provide you with notice of its legal duties and privacy practices with respect to your health information. Please also respect the privacy of others you encounter in treatment.

Archstone Behavioral Health collects health information about you and stores it in an electronic health record. This is your medical record. The medical record is the property of Archstone Behavioral Health, but the information in the medical record belongs to you. The Health Insurance Portability and Accountability Act (HIPAA) requires Archstone Behavioral Health to maintain the privacy of your medical record. HIPAA generally requires that any uses or disclosures of information in your medical record be limited to the minimum necessary to the purposes of the uses or disclosures. HIPAA also provides you certain rights with respect to the information in your medical record which are described below.

Information relating to your treatment at Archstone Behavioral Health is protected by federal regulations specific to drug and alcohol treatment, which are known as 42 CFR Part 2. These regulations protect the confidentiality of information relating to the identity, diagnosis, prognosis, or treatment of any patient in a drug or alcohol treatment program. Archstone Behavioral Health may not disclose records relating to your treatment without your written consent, except in narrowly limited circumstances. Under 42 CFR Part 2, the terms of a written consent to disclose information must specify the scope and types of information to be disclosed, the parties to whom the information may be disclosed, the purpose of the disclosure and the timeframe of the consent. You may revoke a consent to disclose information relating to drug and alcohol verbally or in writing at any time.

Archstone Behavioral Health may ask for your written consent to disclose treatment information for certain purposes, including releasing treatment information to or obtaining information from your other medical providers, obtaining payment from insurance or other payers, contacting your family either for treatment purposes or in the case of a medical or other emergency. Archstone Behavioral Health will not disclose your treatment information for these purposes without your consent.

Archstone Behavioral Health may disclose treatment information without your written consent under certain narrow circumstances as permitted by 42 CFR Part 2. For treatment purposes, Archstone Behavioral Health is permitted to use and disclose treatment information internally and to entities with which it shares administrative control. Archstone Behavioral Health is permitted to share treatment information as necessary with qualified service organizations that agree to maintain the confidentiality of the information. Archstone Behavioral Health also may disclose treatment information to outside auditors, regulatory agencies, and evaluators and for certain research purposes. Archstone Behavioral Health may disclose treatment information without your written consent when necessary in a life-threatening medical emergency and may disclose to report a crime on the premises or against Archstone Behavioral Health personnel. Archstone Behavioral Health also may disclose patient information without consent where the state mandates child abuse and neglect reporting; when cause of death is being reported; or when required by a valid court order that contains specific required findings. Archstone Behavioral Health may contact you to share information about Archstone Behavioral Health’s treatment services or to send you reminder notices of future appointments for your treatment.

I. Your Health Information Rights
In addition to protecting privacy and confidentiality, HIPAA and 42 CFR Part 2 afford you the following rights with respect to your medical record and drug or alcohol treatment information:

1. You have the right to a paper copy of this written notice of Archstone Behavioral Health’s privacy practices.
2. You have a right to request a copy of your treatment record or to receive your health information through a reasonable alternative means or at an alternative location. Archstone Behavioral Health requires that all such requests be put in writing. A reasonable fee will be charged for copying your health information.
3. You have a right to request that Archstone Behavioral Health amend health information that is incorrect or incomplete. If Archstone Behavioral Health determines not to amend the health information, it will provide you with an explanation of the reason for the denial and your rights to disagree with the denial.
4. You have a right to request restrictions on otherwise permitted uses and disclosures of your health information. Archstone Behavioral Health is not obligated to comply with such requests.
5. You may request that Archstone Behavioral Health provide you with a written accounting of all disclosures made by Archstone Behavioral Health during a specific time period (not to exceed 6 years). Archstone Behavioral Health asks that such requests be made in writing on a form provided by our facility. Please note that an accounting will not apply to any of the following types of disclosures: disclosures made with your written consent for reasons of treatment, payment or health care operations; disclosures made to you or your legal representative, or any other individual involved with your care. You will not be charged for your first accounting request in any 12-month period. However, for any requests that you make thereafter, you will be charged a reasonable, cost-based fee.

II. Changes to this Notice of Privacy Practices
Archstone Behavioral Health reserves the right to amend this Notice of Privacy Practices at any time in the future, and to make the new provisions effective for all information that it maintains, including information that was created or received prior to the date of such amendment. Until amendment is made, Archstone Behavioral Health is required by law to comply with this Notice. Should our privacy practices change, we will provide all current and future patients with a copy of the revised Notice of Privacy Practices

Effective November 24, 2020

III. Complaints Regarding Privacy Practices
Complaints about this Notice of Privacy Practices or how Archstone Behavioral Health handles your health information should be directed to:

Archstone Behavioral Health
501 W Perry St
Lantana, FL 33462

If you are not satisfied with the manner in which this office handles a complaint, you may submit a formal complaint to one of the following:

Department of Health and Human Services
Office of Civil Rights
200 Independence Avenue, SW Room 509F, HHH Building
Washington, DC 20201

Department of Drug and Alcohol Programs
Bureau of Quality Assurance for Prevention and Treatment
Florida Health and Human Services
4052 Bald Cypress Way
Tallahassee, FL 32399

You may also address your complaint to one of the regional U.S Department of Health and Human Services Offices for Civil Rights. A list of these offices can be found online at: https://www2.ed.gov/about/offices/list/ocr/addresses.html

Please read Archstone Behavioral Health’s FARR Code of Ethics here.

Click here to issue grievances.